FAQ & support

Answers to the most common questions, and how to get help.

Frequently asked questions

When is the gift card created and emailed?

When the order reaches the status set in Issue gift cards when the order is — Processing by default, i.e. as soon as it is paid. With Pro and a delivery date, the email is sent on that day.

The recipient did not receive the email.

Check that the Gift card email is enabled in WooCommerce > Settings > Emails and that your site can send email (we recommend an SMTP plugin). You can resend the email from the gift card screen; the buyer also sees the code in their order if Show codes to the buyer is on.

Are taxes charged on gift cards?

New gift card products use the tax status None. You can change it per product if your country requires it. When a gift card is redeemed it is applied after taxes, like a payment.

Can a gift card be used several times?

Yes. Only the amount needed is used; the rest stays on the card. Customers can also combine up to 5 gift cards in one order.

What happens when an order paid with a gift card is cancelled?

The amount is returned to the gift card automatically and the order note says so. Unpaid orders that are trashed also return their amounts.

Does it work with the Cart and Checkout blocks?

Yes — an Add a gift card field is added to the totals of both blocks, and applied cards are listed with a remove link.

Will I lose my gift cards if I switch between Free and Pro?

No. Both editions use the same data. Gift cards and settings are only deleted if you enable Remove data on uninstall and delete the plugin.

Can I use expiry dates?

Yes, with Pro. Check the law in your country first — in many places gift cards must stay valid for several years.

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