FAQ & support

Answers to the most common questions, and how to get help.

Frequently asked questions

When does an order get its invoice number?

When the invoice is first needed — automatically on the chosen statuses, when it is attached to an email, or when an admin opens it — and only for allowed statuses. See Invoice numbering.

Can I start with a specific number?

Yes. Set Next invoice number on the Invoice tab before the first invoice. Later you can move it forward, but never back to a number that was already used.

Why is there a gap in my invoice numbers?

Numbers are never re-used. A gap appears when you move the next number forward or when an order with an invoice was deleted; the Invoice Register lists every issued number.

What happens to the invoice when an order is refunded or cancelled?

The invoice keeps its number, date and original total. Refunds are listed below the total with the net amount. Credit notes are available in Pro.

Which languages and characters are supported?

The bundled DejaVu Sans font covers Latin, Greek and Cyrillic scripts and many symbols (€ £ ¥ ₹). Right-to-left scripts and Chinese, Japanese or Korean characters are not fully supported by the PDF library in this version.

Does the plugin send data anywhere?

No. PDFs are created on your server. On the settings page you can opt in to share usage information with Freemius; nothing is sent unless you opt in.

Is any data deleted when I delete the plugin?

No — unless you enable Delete all data on uninstall on the Advanced tab.

Support